Could not be happier with the whole experience, appreciate all that you do for me.
I visited last week and received excellent service from Luke and his team. Very helpful and efficient and tyres at a competitive price.
I’m delighted that the Donnellans tradition of service and expert advice continues in the next generation. After 30 years as a Donnellans customer at Box Hill, it was a pleasure to find Joel at Balwyn is more than living up to the family name.
All the best,
Great service with terrific customer facilities. 10/10
I was actually looking to give you some feedback somewhere because my experience was awesome. People tend to complain rather than praise.
I made and enquiry re a quote and got a response the same day.
I made a booking and because I am an idiot I didn't realise that the car was booked in for 11am. I rocked up when the place opened the doors having realised my error and when I told the guys what had happened and that I would just leave it there for the day and be back at 5 to pick it up said if I hung around they'd do it immediately and have it ready in 45 minutes...they did it in 40 minutes.
The team was super professional, the service was excellent and I would have zero issues coming back next time. Couldn't have been happier or more impressed. Regards,
Having had to visit the Deepdene business on a number of times recently, I am impressed with the service and running of the workshop. I was also impressed when I presented the Leukaemia Patient Transport car with a flat tyre, and it was repaired straight away and at no charge. (I am a Volunteer Driver for the Leukaemia Foundation and I was prepared to pay for it myself). Cheers
Thank you for all your very kind help. your services was excellent and very fast. I will definitely choose your store for next my car tyre services and recommend your services to others in the future.
Good service. No bull. Pleasure dealing with you.
Thanks for the opportunity to provide feedback, in point form:
1. Great service from first point of contact with Joel – at ease, cooperative, helpful. Service arranged, by phone, for next day
2. Reception cool and professional: I was directed to a quiet spot in the office
3. Tyre fitting quick and efficient – my car was available after only 50 minutes
Conclusion: This experience backed up my experience from a number of years ago when I first bought tyres from Donnallens in Box Hill.
I dealt with Jeremy at the Preston store and found him to be very positive and helpful. He was knowledgeable and accommodated my request for service in a tight time frame.
Great job, Jeremy.
Always happy with the service at your shop!
All the best
The service I received from Joel and the staff in Balwyn was extremely courteous as well as very fast and attentive.
Hi Mark & Paul,
Just a quick email to give you some feedback on Luke (sales rep who assisted me).
When I was 19 I purchased a Toyota Corolla and wanted to put rims and low profile tyres on it and I went to your centre in Box Hill. At that time I dealt with Mark and the service was top notch. A few years later my wife purchased a Mazda and again I wanted to personalise it so I took it to Box Hill and dealt with Luke who again provided great service and ideas, but always made me feel welcome to make the final decision.
About 2 weeks ago I purchased a Ford Ranger and again wanted to personalise it and your company came to mind. I dropped in to the Blackburn centre and spoke to Luke. We went through a few different options and again I felt on exiting he had my interest at heart, at no stage did he push me to any specific tyre/wheel option. I am the kind of person who will do my own research and he respected that. On exiting I was going to do a bit of a shop around but by the time I got back to work I felt supported by Luke I just rang him up and booked in the car for wheels and tyres the next day and we got it done.
Throwing an additional $2,000 - $3,000 at a car after outlaying the purchase costs is a big thing for me but I cannot be happier with the result.
Next for me is putting a suspension kit on the Ranger to provide a lift of 50mm and upgrading my wife’s tyres on her Prado and you will be the first place I go for options.
Great service from Paul and crew
Paul is a credit to his family and just as important he must have been very well educated especially st s senior level
Seriously Great service and good to catch up
Will recommend to friends et el
Dear Mark & Paul,
I usually go through BMW for my tyres but it runs out so expensive so I went up to Balwyn which is close to home Joel was able to help me, he is such a pleasant person and went through what I needed. I was rung up the following day to say the tyres had arrived and made an appointment they took me right on time and everything fitted and an aliment was done. What great service I can’t fault
Thanks guys for all your help. I couldn’t be happier with the product and service I got from you. I’ll be back. Cheers Ray
Great work guys , Joel was a big help , follow up service was 100% ! I’m a Very happy customer and I’ll be back !
Very happy with service, speed to replace tyre and price, thanks. Regards, Chris
Thankyou for your prompt service and advice, greatly appreciated Paul!
Thank you for your kind service and professionalism. Tim
Service was quick and efficient and POLITE!
which is always a welcome addition.
More convenient for us than our previous visits to Collingwood.
Thank you, Patricia
In the past, our family usually go to the Beuurapaires on burke rd/High st North Balwyn.
This time I tried your store because Beaurepaires did not offer me any choices at all.. and said there was no alternative which I wasn’t convinced.
Your manager (?) on the counter was very polite and helpful and confidently recommended and explained.
I was very pleased with the friendly and helpful service I received from Joel & staff at Donnellans Balwyn, Wendy
My experience was extremely positive. The staff were very professional and friendly. I will definitely recommend Donnellans Blackburn to family and friends.
Hi Mark & Paul
Thank you very much for a set of new tyre on my Lexus RX350. very quick service and thanks to who did the wheel alignment, the steering wheel is straight. Very happy with your service. Thanks to all of you. Thanks again
Went in for a quote and Luke guided me in my choice. Booked car in for the following day. Dropped car off went for a walk and received the text to say car ready at the designated time. Thank you and would certainly recommend the service.
I would like to say that the service I recieved was exceptional. Staff were friendly and accomadating. I was given all the options and was not pushed into making a decision. Would happily recommend your business to others, Regards
Thank you for your email and follow up of your service.
Joel, the store manager, who I contacted was very welcoming and positive. His approach appeared very helpful, professional and not salesman like.
I asked for replacement of exact tyres which came with my car, which he arranged and replaced.
My car was ready on time and appears to be fine. I am sure every service which I asked is well completed, which is reflected on the paperwork he provided to me.
I was very satisfied with the service from Donnellans in Balwyn.
I felt that the advice given reflected my stated requirements, and no upselling occurred which can often be the case in the industry.
The staff were very professional, polite and customer focussed.